Job Title: Front Of House Supervisor
Work Station: GMC Place – Kitengela
Location: Kitengela

 Description:

GMC Place – Kitengela seeks to hire results-oriented, experienced, and self-driven Front of House Supervisor responsible for organizing the activities of the restaurant, train and supervise staff, ensure quality service and marketing to maximize profits through outstanding customer service and ensuring customer satisfaction. Successful candidate will be reporting to the General Manager.

 Duties and Responsibilities:

  •  Handling customer complaints and ensuring satisfaction.
  • Training staff to follow restaurant procedures.
  • Maintaining safety and food quality standards.
  • Keeping customers happy and handling complaints
  • Organizing schedules
  • Supervising daily shift operations
  • Ensuring all end of day cash outs are correctly completed
  • Coordinating daily front- and back-of-house restaurant operations
  • Controlling operational costs and identifying ways to cut waste
  • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
  • Provide a professional and courteous service at all times maintain the highest level of employee/customer relations.
  • Ensure training program is in place and used on a daily basis.
  • Perform any other duties as may be assigned from time to time.

Desired skills and qualifications:

  • BA/Equivalent in Hospitality Management or related field
  • Three-year experience in similar role.
  • Strong understanding of business management and accounting principles.
  • Applies a professional, confidential and ethical approach at all times.
  • Very creative and innovative.
  • Excellent computer, problem-solving, and customer service skills.
  • Exceptional communication and interpersonal skills.
  • Knowledge of beverage operations, drinks/cocktails
  • Knowledge of beers, liquors and wines.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Knowledge of at least three hotel management software.

Application Guidelines:

  •  Subject of Email: Please indicate “Front of House Supervisor” as the subject of your email application.
  • How to Apply: Send your application to jobs@gmcplace.co.ke.
  • Deadline for Application: 11th October 2024.
  • Shortlisting Process: Applications will be reviewed on a rolling basis.
  • Recruitment Fee: Please note that GMC Place does not charge any recruitment fee for interviews or job placements.
  • Communication: Due to the high volume of applications, only shortlisted candidates will be contacted.
  • Disqualification: Canvassing will lead to automatic disqualification.
  • Consent: By submitting an application, candidates give express consent to the employer to conduct background checks as necessary.
  • Equal Opportunity: GMC Place – Kitengela is an equal opportunity employer.
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